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Education and Resources

As a community-built organization, we believe support can come from anywhere.

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Find Support in Your Community

Aerial View Of Lakes And Trees In Autumn Color Near Brainerd Minnesota

The Brainerd Lakes area is full of resources to support the community — that means you. We put together these guides as an overview of the services you may not know about. For questions and referrals, talk to your care team at CRMC.

Need help finding a counselor?

What about resources for substance abuse, domestic violence, or Dementia and Alzheimer’s?

Community Mental Health Resources
Need help finding housing or transportation?

Or adult day care, assisted living, medical supplies, or legal services?

Community Resource Guide

Classes at CRMC

Whether you’re a first responder, caregiver, employer, or community member, CRMC offers a range of in-person, online, and blended classes to help you prepare for the unexpected. For more information or to enroll in a class, please contact Jodi Bedard at 218-546-4367 or

See Class Dates

CRMC EMS staff prepares his equipment for the ambulance.

Heart Saver First Aid

Designed to meet OSHA regulations, Heartsaver First Aid covers first aid basics, consisting of the most common life-threatening emergencies, how to recognize them, how to call for help, and how to perform life-saving skills.

Heartsaver CPR/AED

Heartsaver CPR/AED trains anyone with little or no medical training to provide CPR and use an automated external defibrillator (AED) in a safe, timely, and effective manner.

Heartsaver First Aid/CPR combined

Heartsaver First Aid CPR/AED provides students with the highest quality training in the lifesaving skills of first aid, CPR, and use of an AED. This course empowers students to act with confidence in the event of an emergency at work, at home, or in the community.

Basic Life Support

Basic Life Support (BLS) for healthcare professionals trains participants to promptly recognize several life-threatening emergencies, give high-quality CPR, deliver appropriate ventilations, and provide early use of an AED.

Advanced Cardiac Life Support

Advanced Cardiac Life Support (ACLS) is an advanced course that builds on the foundation of lifesaving BLS skills, emphasizing the importance of continuous, high-quality CPR, and high-performance team dynamics.

Pediatric Advanced Life Support

Pediatric Advanced Life Support (PALS) uses a series of videos and simulated pediatric emergencies to reinforce the important concepts of a systematic approach to pediatric assessment, basic life support, PALS treatment algorithms, effective resuscitation, and team dynamics.

HeartCode Blended Learning (Skills Test Out)

AHA offers online training for the above courses which require completion of an instructor-led skills out test.

Stop the Bleed

A bleeding injury can happen in serious accidents or disasters. Our instructors will train you on how to recognize and react to a life-threatening bleeding injury utilizing three different techniques.

Custom Worksite Safety Classes

Train your employees with the knowledge and skills they need for effective leadership in the event of an emergency. From First Aid and CPR training to EMS certification, CRMC has emergency health, safety training, and certification options available to suit your employees’ needs. Our trained solution specialists can custom-tailor a program specifically around your organization.

Emergency Medical Services (EMS) Quarterly Education

Free, interactive education focused on continued growth and knowledge in emergency medicine for first responders, EMTs, paramedics, fire departments, and police departments.

Emergency Medical Services (EMS) Courses

EMS courses are scheduled in both the Spring and Fall with a minimum of six participants per session. If you’re interested in learning more, please email Bryan Krantz, EMS Education Coordinator, at

  • Emergency Medical Technician full course
  • Emergency Medical Technician refresher
  • Emergency Medical Responder full course
  • Emergency Medical Responder refresher
  • Department of Transportation Instructor course
  • Custom Health Education courses

Connect With a Patient Advocate

Friendly Nurse Supporting An Eldery Lady

Sometimes it can be hard to vocalize your needs and concerns around receiving care. That’s why CRMC provides Patient Advocates as a resource to help you communicate things that might be difficult to discuss with your care team.

To connect with a Patient Advocate, please call (218) 545-5380 or email

*Please do not include protected health information such as a date of birth.

Patient Advocate FAQ

Are Patient Advocates employed by CRMC?

Yes, but the Patient Advocate acts as a neutral party, serving as a link between you and the medical center. Patient Advocates are not lawyers and do not provide legal advice.

What kind of issues does the Patient Advocate handle?

A Patient Advocate looks into and helps resolve patient and family complaints regarding care. If you are not satisfied with your care or communication about it, a Patient Advocate can help you.

Who can talk to a Patient Advocate?

Patient Advocates can only discuss care concerns with the patient or their legal representative but will listen to all concerns.

If I have a concern, how will it be handled?

The Patient Advocate will look into your concern and work with you to resolve the issue. Your complaint is then entered into our database, and reports are sent to hospital leadership. This information is used to enhance the services we deliver. Our investigation will include:

  • Asking your permission to start the investigation
  • Talking with you and/or your family
  • Talking with the person(s) named in your complaint
  • Reviewing all appropriate documents, including your medical record if necessary
  • Collaborating with you on a possible resolution

Can I report a complaint without giving my name?

Yes, but the investigation will be more difficult because we will not be able to use specific information about your case.

What if I want to report my complaint to an outside agency?

You can file quality of care complaints with the following agencies:

  • Minnesota Department of Health, The Office of Health Facility Complaints: 651-201-4201 or 800-369-7994
  • The Joint Commission: 800-994-6610
  • Livanta (Medicare recipients): 888−524−9900
  • Office of the Ombudsman for Older Americans: 651-431-2555 or 800-657-3591 or TTY: 771 800-627-3529

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