CRMC staff member welcomes you into the clinic.

Patients & Visitors

Healthcare is a lot more than health. Whether it’s advocating for a family member, navigating bills, or simply coordinating your schedule, we know it can be stressful. At CRMC, we aim to not only provide the best possible care but also to ensure your experience is positive from start to finish.

If you have any questions about the Crosby campus, please contact us at (218) 546-7000.

Two CRMC staff members pose in their workplace.

Visitor Policies

Visitors are welcome 24/7 in the Medical and Surgical Units, Intensive Care Unit, and Birthing Center. The Emergency Department is also open 24/7 but limited to two visitors at a time.

Children under 12 can visit only if accompanied by an adult who isn’t the patient, and children under 16 cannot stay overnight. People with COVID symptoms are not allowed to visit.

Exceptions may be made to these policies in special circumstances such as the end of life. Please speak to your care team regarding your particular situation.

Call 218-546-7000
Caribou Coffee cup at the Cornerstone Cafe located in CRMC Crosby medical campus.

Cornerstone Coffee

Enjoy delicious Caribou Coffee®, meals, and snacks at Cornerstone Coffee, located on the medical campus in Crosby. Daily meal specials are also offered.

 

HOURS

Monday: 7:00 AM to 3:00 PM

Tuesday: 7:00 AM to 3:00 PM

Wednesday: 7:00 AM to 3:00 PM

Thursday: 7:00 AM to 3:00 PM

Friday: 7:00 AM to 3:00 PM

Saturday: 8:00 AM to 2:00 PM

Sunday: 8:00 AM to 2:00 PM

Preparing for Surgery

CRMC doctor performs surgery with the help of their care team.

Your care team will provide you with specific guidance before surgery, but here’s a general overview of what you can expect.

Download the Guide
Rev. Dr. Mark Henson, Chaplin at CRMC Crosby medical campus.

Chaplain

You can request our board-certified chaplain, Rev. Dr. Mark Henson, through your care team. Mark is available to provide comfort, counsel, prayer, and rituals — whatever your faith background. Mark’s office hours at our Crosby campus are Monday through Friday, 8 a.m. to 4:30 p.m, and on call if requested. The chapel, just past the coffee shop, is also open 24/7 for quiet reflection.

To call the chaplain, ask a nurse or call 218-546-7000.

FAQ

Where do I park at CRMC – Crosby?

Parking is located in the lot right outside CRMC’s main entrance. Plenty of handicap parking spaces are available. A shuttle service is also available Monday through Friday from 8 a.m. to 4:30 p.m.

What information do I need to bring with me to the hospital?

Patients should bring the following information:

  • Insurance card
  • Driver’s license
  • Social security number

If applicable:

  • Referral forms from your physician
  • Worker’s compensation information
  • Co-pay or deductible
  • Pre-admission form
  • Advance directive

If I need medical attention but cannot afford it, what can I do?

No one is turned away from CRMC needing emergency care. We direct patients to Financial Counselors located in the Admitting Department who will work with you to develop a payment plan, help you apply for Medical Assistance, or, if you qualify, arrange for free or reduced-pay care.

Can I fill out any required paperwork before I get there?

No. All forms are completed electronically on-site.

Why do members of my treatment team keep asking for my name and date of birth?

Confirming your identity is a safety precaution. Anyone providing you with medical care must verify your identity to make sure the right patient is receiving the appropriate care. Redundant sources of information reduce the potential for errors. The first step toward keeping you safe is each staff member consistently confirming your identity.

Why is my provider looking at the computer so often?

CRMC utilizes an electronic health record system that supports your care by providing and recording treatment plans, order sets, and medications.

What do I need to tell the members of my treatment team?

You should inform the staff of anything relevant to your care, including how you’re feeling and any changes from day to day. Share your medical history, your family’s medical history, current prescriptions, and any allergies. Let them know how you react to medications and treatments. Finally, share your anxieties and concerns so they can help you manage them effectively.

How do I advocate for my loved one?

To be a strong advocate, you must be knowledgeable about your loved one’s needs and willing to speak up on his or her behalf. At CRMC, we encourage you to broach sensitive topics and address your questions and concerns with members of the treatment team. Your voice is incredibly important to us. As an advocate, you may also have certain legal responsibilities as outlined in a healthcare power of attorney document.
You can also contact one of our Patient Advocates at 218-545-5380 or email patientadvocate@cuyunamed.org.*
*Please do not include protected health information such as a date of birth.

Can I bring flowers or gifts to a patient at CRMC?

Gifts are allowed in most units. Flowers are allowed on all units except the Intensive Care Unit. Special visitor restrictions are in place during COVID and flu seasons. Ask a member of your care team for more information.

How can I find out the condition of a patient?

A patient’s immediate family members can call Patient Information at 218-546-7000.

How can I find a doctor nearby?

Visit our provider directory or call your nearest CRMC location, and we can help you find one.

Who do I call if I have a question about my hospital or clinic bill?

Connect with our patient billing team at 218-545-4386.
A CRMC nurse enjoying her work and posing in her clinic.

Recognize a Nurse

Did you or someone you know receive outstanding care from a nurse? Let them know. Our recognition programs help honor nurses at CRMC who go above and beyond.

Say Thanks