Cuyuna Regional Medical Center is among the nation’s top-rated hospitals for physician and nurse communication based on data from the Hospital Consumer Assessment of Healthcare Providers and Systems and the Centers for Medicare & Medicaid Services.

The physician communication star rating combines data from three HCAHPS survey questions and summarizes how well patients feel that their physicians explained things clearly, listened carefully to them, and treated them with courtesy and respect. The nurse communication star rating combines data from three HCAHPS survey questions and summarizes how well patients feel that their nurses explained things clearly, listened carefully, and treated the patient with courtesy and respect.

The star rating is based on survey data collected from hospital patients from July 2021 through June 2022. A total of 347 hospitals received five stars for physician communication, 26 in Minnesota. A total of 364 hospitals received five stars for nurse communication, 23 in Minnesota.

HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent hospital stay. Ratings range from one to five stars and are published quarterly to help consumers choose where to receive care. The 29-item survey captures patient’s experience of communication with doctors and nurses, responsiveness of staff, communication about medicines, cleanliness and quietness of the hospital, discharge information, transition to post-hospital care, and overall rating of the hospital.

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