For the fifth consecutive year, Cuyuna Regional Medical Center in Crosby was recognized as one of the nation’s best hospitals for providing an outstanding patient experience. CRMC has been recognized as a 2023 Outstanding Patient Experience Award recipient in a recent Healthgrades ranking.
The distinction places CRMC among the top 5 percent of hospitals nationwide for outstanding patient experience, according to Healthgrades, the leading marketplace that connects people with the right doctor and hospital.
"For CRMC to be recognized as one of America's best hospitals five years in a row is truly a testament and validation that each day our highly qualified physicians, nurses, clinical team, and staff provide the highest quality of care to our patients and the communities we proudly serve," said Chief Executive Officer Amy Hart. "Patients continue to tell us that the CRMC experience is remarkably different from what they encounter elsewhere. They choose CRMC for the high quality of clinical expertise they receive and for the kindness and compassion that are the cultural foundation for everything we do.”
CRMC is among 20 Minnesota hospitals recognized. View other winners here https://www.healthgrades.com/quality/outstanding-patient-experience-award/minnesota
For this annual analysis, Healthgrades evaluated 3,138 hospitals that submitted at least 75 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering patients discharged from January 2021 through December 2021. Of those hospitals evaluated, 419 hospitals outperformed their peers—based on their patients’ responses—to achieve this award.
Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from HCAHPS survey of the hospital’s own patients. Survey questions focus on patients’ perspectives of their care in the hospital, from cleanliness and noise levels in patient rooms to medication explanations and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.
“We applaud all recipients of the Healthgrades 2023 Outstanding Patient Experience Award for putting patient experience front and center within their organizations,” said Brad Bowman, M.D., Chief Medical Officer and Head of Data Science at Healthgrades. “We commend these hospitals for their ongoing commitment to prioritizing an exceptional patient experience, while ensuring the health and safety of their patients.”
Earlier this year, CRMC was named one of America’s 100 Best Hospitals for Patient Experience by the Women’s Choice Award®, America’s trusted referral source for the best in healthcare. The award signifies that CRMC has been ranked within the top 100 hospitals of similar size based on number of beds.
Consumers can visit healthgrades.com for more information on how Healthgrades measures hospital quality and access the complete methodology here. An easy-to-understand overview of Healthgrades’ complete patient experience methodology is also available here.
Consumers can visit healthgrades.com for more information on how Healthgrades measures hospital quality.