Cuyuna Regional Medical Center has been named one of America’s 100 Best Hospitals for Patient Experience by the Women’s Choice Award®, America’s trusted referral source for the best in healthcare. The award signifies that CRMC has been ranked within the top 100 hospitals of similar size based on number of beds, of which there were four categories.
Patients today are more involved in their care and demand a greater experience throughout their entire journey of care putting more pressure on healthcare providers to find ways to become more patient centered to meet these demands.
According to the Agency for Healthcare Research and Quality, good patient experience positively correlates to disease management, adherence to treatment plans and health outcomes. Providing good patient experience is also good for business as it results in greater employee morale and satisfaction thereby reducing turnover and helping recruit top talent. It also keeps patients loyal and happy and less likely to change providers or systems again helping the bottom line.
There is also strong correlation between providing good patient experience throughout her journey and improved clinical quality measures including increased HCAHPS scores making the investment a win-win for all. According to a survey of healthcare consumers, 82% of consumers would switch a healthcare provider as the result of a bad experience.
“This hospital was awarded because it is one of the best at treating their patients the way their patients want and expect to be treated,” said Delia Passi, founder and CEO of the Women’s Choice Award. “Hospital choice is a critical decision, particularly for women, who make over 80% of healthcare decisions and providing a great experience for her throughout her patient journey is a win-win for all involved. Our designation makes it easier for her to choose a hospital where she and her family are more likely to have a better experience and outcome.”
CRMC is one of 400 award recipients representing the hospitals that have met the highest standards for patient experience in the U.S. by the Women’s Choice Award.
“Every day the physicians and staff at CRMC are providing extraordinary care to patients. It’s truly an honor to be recognized with the Women’s Choice Best Patient Experience designation 10 consecutive years. We strive for excellence in providing exceptional, personalized care and this recognition reflects our commitment,” said CEO Kyle Bauer.
The methodology used to select CRMC as one of America’s 100 Best Hospitals for Patient Experience is unique in that it evaluates specific Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results along with primary research about women’s healthcare preferences.
The Women’s Choice Award collects the data for the following HCAHPS survey measures and uses a weighted average to award the best hospitals for patient experience:
- Effective communication with nurses and doctors
- Responsiveness to requests for help
- Providing patient recovery information
- Explanation about medications before being administered
- Bathroom and room cleanliness
- Peacefulness of room at night
- Patient recommendation rating
For more information on America’s 100 Best Hospitals for Patient Experience, please visit https://www.womenschoiceaward.com/best-hospitals/