CRMC named among the best 100 hospitals for patient experience by WomenCertified® for the second consecutive year
Cuyuna Regional Medical Center has received the Women’s Choice Award from WomenCertified® distinguishing it as one of the 2012 America’s Best Hospitals for Patient Experience. The award is based on robust criteria that consider female patient satisfaction and what women say they want from a hospital including quality physician communications, responsiveness of nurses and support staff, cleanliness and trusted referrals from other women. WomenCertified represents the collective voice of female consumers and is a trusted referral source for top businesses and brands identified as meeting the needs and preference of women.
“The physicians and staff at Cuyuna Regional Medical Center are extraordinary and have an unwavering commitment to provide the people we serve with the highest quality healthcare services. This is a tremendous honor for Women’s Certified to recognize us two years in a row. We always strive to provide world class, compassionate care and this recognition is a reflection of that dedication,” says John Solheim, CEO of CRMC. The award demonstrates that CRMC is keeping the patient experience at the forefront when delivering care.
Women make or influence more than 90 percent of healthcare decisions for themselves and their families, according to a study published by the American Academy of Family Physicians. The Women’s Choice Award signals that a hospital meets high standards regarding a woman’s preferences, and the distinction allows women to make an informed decision about where to go for care for themselves or their family.
“Cuyuna Regional Medical Center’s selection by WomenCertified as one of America’s Best 100 Hospitals for Patient Experience differentiates it from other choices in the area,” explains Delia Passi, CEO and founder of WomenCertified, and former publisher of Working Woman and Working Mother magazines. “Women have many choices when it comes to health care and they set the standard for customer service. Women’s Choice Award recipients have demonstrated extraordinary service in meeting the needs of women and their families, and represent the smart choice for women.”
Hospitals qualify for this highly selective annual list based on an in-depth proprietary scoring process. The scoring incorporates a national, standardized survey of patients' perspectives of hospital care reported by the U.S. Department of Health and Human Services (Hospital Consumer Assessment of Healthcare Providers and Systems) and an analysis that weighs criteria identified as the most important to women for patient satisfaction. Additionally, the scoring incorporates WomenCertified’s in-depth research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania. The 100 best scores in four hospital size categories determine the Award winners. WomenCertified accepts absolutely no payment in exchange for placement on the list.
“Recognizing the best hospitals nationwide that are women-friendly and align with women’s identified preferences is important to our mission at WomenCertified, where women help other women with tough, consumer decisions,” Passi concludes. “Most importantly, when a woman sees the Women’s Choice Award at her local hospital, she’ll know the hospital values her experience as a critical component of her and her loved one’s care.”
For more than 45 years CRMC has provided healthcare services to the Cuyuna and Brainerd Lakes region of Minnesota. The campus is home to primary care and specialty physicians with expertise in Family Medicine, Internal Medicine, General Surgery, Orthopaedics, Obstetrics/Gynecology, Anesthesiology and Emergency Medicine. CRMC partners with specialists in the fields of Cardiology, Oncology, Ophthalmology, Sleep Medicine and Urology, and the medical facility also includes one of Minnesota’s top institutes for minimally invasive surgery. Renowned medical expertise combined with on-site radiology, laboratory, pharmacy, long term care and rehabilitation services make Cuyuna Regional Medical Center a comprehensive rural healthcare provider.
About WomenCertified: WomenCertified, the voice of female consumers, awards businesses and brands based on consumer experience. WomenCertified represents the collective voice of women so they can help each other identify businesses that deserve our loyalty and referrals. WomenCertified awards businesses and brands that meet a higher standard of customer experience the Women’s Choice Award. The Award is based on surveys of tens of thousands of women, as well as research conducted in partnership with the Wharton School of the University of Pennsylvania on what drives the consumer experience for women vs. men, which led to the development of the Female Consumer Satisfaction Index. Visit www.womencertified.com.